When I got rid of my Samsung Series 5 intel core I5 laptop in June, I thought I was done with Microsoft. Having traded it in at Best Buy for a 13″ Macbook.
Then in June, Skype cancelled my account. There was hardly a way to contact them. So figuring that it wouldn’t turn back on magically, I went to Microsoft’s office in Xujiahui Office.
Eventhough they had no clue of how to restore it, an ABC Microsoftie Ted Wong helped coordinate contacts to resolve the issue, so one week later my Skype went back on.
On the wee morning hours of Christmas morning, thumbing through Techbargains, I noticed 1/2 off credits for Skype.
It never went through. So I contacted my bank and the Microsoft chat, then I called Microsoft customer service. Three hours it is not resolved.
What a nightmare!
Great way of doing business, Microsoft.
Incidentally– Long: Msft
Incidentally Nadella why don’t you learn from your Seattle neighbor Bezos how to do e-commerce.
And what is wrong with Microsoft and Google, that they have such lousy after-sales service? Just copy Apple!
Finally there is no Santa Claus as I have not slept since yesterday December 24th morning.
After I awoke, I spent over an hour talking to the Microsoft Representative in India and the Chase Manhattan Representative in the Philippines (think call center), to process an $85 order. It was then divided, so that the greater order for $50 went through while the $35 did not.
Why do such companies make it so difficult to spend money?